Frequently Asked Questions:
How fast is shipping?
Shipping usually takes 8 - 12 days, track your order here. Please allow up to 2 weeks for your order to be delivered. If you need any help or your order is taking longer than the expected time, contact us.
What is your return policy?
Unfortunately, for the sake of cleanliness and the nature of skincare devices, we do not accept returns. If you are unsatisfied with your order please contact us at shoplunaglowhelp@gmail.com or fill out a contact form. We will do everything in our power to make it right for you.
We do accept returns/refunds/replacements 90 days after delivery for defective items or damaged goods and items lost in transit. If you want to return a defective item or need help with your order or have any questions, contact us.
Is it wireless?
Yes! Our scrubber is wireless and comes with a Micro USB charging cable. Note that you cannot use the device while charging.
Is it waterproof?
Your scrubber can handle damp skin and light splashes, but it’s not fully waterproof.
How soon should I see results?
Fast Improvements: Many users see visible improvements in texture and clarity after just 1-2 uses—especially in pore appearance and smoothness.
Lasting Results: For deeper, long-term benefits (like reduced blackheads and balanced oil), most customers report transformative results after 2-4 weeks of consistent use (2-3 times weekly).
Consistency is key! Skin renews every 28 days, so stick with it for a full cycle to see transformative results.
How often do I use it?
For best results, use 2-3 times weekly for 5-10 minutes each session.
(The device automatically turns off after 5 minutes - no need for a timer!)
For sensitive skin, start with once a week and gradually increase frequency as tolerated.
Does it hurt to use?
You may experience slight pain and redness depending on how much pressure you use. If you feel like your pores aren't budging we encourage that you don't try to force it! - with time and consistency we promise you will see the difference!
If you feel discomfort, redness, or soreness, here’s why:
Pressing too hard: Glide the scrubber slowly and gently letting the vibrations do the work.
Dry skin: Always prep with damp skin or a light moisturizer for smooth gliding.
Is it safe to use during pregnancy or with certain skin conditions?
Yes, our scrubber is completely safe to use during pregnancy and with skin conditions including: acne-prone, rosacea-prone, and sensitive skin.
Can I use it on sensitive or acne-prone skin?
Yes, our face scrubber is designed to be gentle and effective for all skin types, including acne-prone, rosacea-prone, and sensitive skin.
How do I clean and store my scrubber?
After each use, wipe the steel spatula with a soft, damp cloth and disinfect it with alcohol. Store the device in a clean, dry place.
What’s the difference between the modes? What order do I use them in?
Our scrubber offers 4 different modes of ultrasonic waves each with their own purpose. You are free to use each mode in any order as needed-however we recommend using them in the order as listed. Use each mode for 1-2 minutes each session.
Cleaning: deep cleansing and exfoliating dead skin.
Lifting : stimulates your skin cells and promotes blood circulation.
Ion +: targets removing gunk deep in your pores.
Ion -: reaches deep into the skin, enhancing serum and cream absorption.